How do I contact DHL?

DHL Customer Service Contacts

1. DHL Email Support. [email protected]
2. DHL Live Chat Support. Live Chat Button on Website.
3. DHL Call Center Support. 1800 111 345.
4. DHL Knowledge Base.
5. DHL Forum. N/A.

How do I speak to a human at DHL UK?

HOW CAN WE HELP YOU?

1. Get in touch. Our Customer team are available to help you Monday to Friday 7am - 8pm, Saturday 8am - 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. ...
2. 02476 937 770.
3. Other ways to get in touch.

What do I do if my package is not delivered DHL?

My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.

How can I message DHL?

Receive proactive real-time tracking updates for your DHL shipments.

1. Follow @dhlushelp on Twitter.
2. Click on the envelope icon to send a Direct Message.

Does DHL have an email address?

Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

DHL Customer Service Number

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How do I report a missing DHL package?

DHL missing packages:

1. Call 1 (800) 225-5345 – speak with customer service for a tracking update.
2. Ask neighbors and look for a notice of attempted delivery.
3. You have 30 days to file a claim.
4. Start a claim with DHL here. . .

How do I contact DHL in Germany?

DHL Express Germany

1. Dreizehnmorgenweg 44-48. 53175 Bonn. Germany. Directions.
2. 0228 3061000.
3. Services for DHL Express Germany.
4. Known For. No. Accepts Cryptocurrency.

Is DHL delivery legit?

DHL is one of the most frequently impersonated delivery companies. Scammers prompt you to click on the phishing link to track your package: Your DHL parcel is out FOR delivery today. Track or divert your parcel here:

Why does DHL tracking not work?

Why is my tracking number/ID not working? Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

How do I contact DHL by phone UK?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

How do I complain to DHL UK?

DHL (UK) complaints contacts

1. Call Customer Services on 0345 072 0278.
2. Visit Customer Services.
3. Call General Enquiries on 0844 248 0844.
4. Tweet DHL (UK)
5. Watch DHL (UK)
6. Follow DHL (UK)
7. Follow DHL (UK)

How do I file a complaint with DHL?

DHL complaints contacts

1. Call Customer Care on 1 (800) 225-5345.
2. Visit Customer Care Contact Form.
3. Call Headquarters on (954) 888-7000.
4. Tweet DHL Customer Care.
5. Watch DHL.
6. Tweet DHL.
7. Follow DHL.

Is DHL the German post office?

DHL became a wholly owned subsidiary of Deutsche Post in 2002. Deutsche Reichspost is succeeded by Deutsche Bundespost. As a government agency, Deutsche Bundespost is responsible for national and international postal services and telecommunications.

How long to ship from Germany to US DHL?

Usually a DHL parcel runs 10-12 days from border to border.

How long does DHL International delivery take?

3 - 10 business days.

How do I get a refund from item not received?

If you qualify for a return but the seller won't give you your money back, you have some options:

1. Write a complaint letter: we have advice to help you do that and a sample letter.
2. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.

How long will DHL hold my package?

As per our global standard operating procedures we hold shipments for 7 days, or even longer if we have an “Agreed Delivery” date. We will not charge for this storage. Before we return a shipment we always contact the shipper first for new instructions. We can reroute to an alternative address, return or even dispose.

How long does DHL shipment on hold take?

Port congestion doesn't usually cause too much of a delay. At most, your package may be on hold for a day or two before it resumes its progress once more.

Can I pick up my DHL package?

Schedule A Pickup Anytime with MyDHL+

To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

Will DHL text me before delivery?

Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a 'You're next' text when they are the next stop on the driver's route.

Who can I complain to about DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department.

Is there an ombudsman for DHL?

The Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.

Does DHL refund?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose "Request a Refund" from the Main Menu.